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About this Lesson Plan: Employee Training one pager template
An employee training lesson plan for a two-hour customer service session with new hires at a call center. It names what trainees can do after the session, runs the time in blocks of teaching, role play and practice calls, shows where new agents struggled in their first week, gives a five-step model for calming an upset caller, and says how the trainer will check each person before they take live calls. Every word, colour and number is editable.
Lesson Plan: Employee Training One-Pager Template
An employee training lesson plan for a two-hour customer service session with new hires at a call center. It names what trainees can do after the session, runs the time in blocks of teaching, role play and practice calls, shows where new agents struggled in their first week, gives a five-step model for calming an upset caller, and says how the trainer will check each person before they take live calls.
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What’s on it
- Headline numbersAfter This Session, Each Trainee
- Cycle diagramThe Calming Model
- Ranked bar chartHardest Calls in Week 1, Share of Escalations
- Agenda, week by weekThe Two Hours
- Checklist of next stepsReady for Live Calls When
Edit every word, chart and color
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