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Customer journey persona One-Pager with four journey stages, a stress heat map and drop-off fixes

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About this Customer Persona: Home Buyer Journey one pager template

A journey persona that follows buyers from first idea to signed deal: each stage and what they do, how stressed they feel along the way, where the business loses them and what wins them back. The sheet opens on "Journey Persona: First-Time Buyers Sam and Lee", then their journey, how they feel at each stage (1 calm to 5 stressed), where we lose them, what wins them back and what it means for us. Swap in your own figures, names and dates, set your colours, then download it as a PDF or share it as a link. Every word, number and colour is editable.

Customer Persona: Home Buyer Journey One-Pager Template

A journey persona that follows buyers from first idea to signed deal: each stage and what they do, how stressed they feel along the way, where the business loses them and what wins them back.

One-Pager · A4 and LetterEdits in your browser

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What’s on it

  • Photo
  • PhasesTheir Journey
  • Heat mapHow They Feel at Each Stage (1 calm to 5 stressed)
  • Key pointsWhere We Lose Them
  • Key pointsWhat Wins Them Back
  • The one thing to act onWhat It Means for Us

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