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About this Guest Satisfaction Scorecard one pager template
A monthly guest satisfaction scorecard for hotel general managers and guest relations teams. A short written summary sits beside a front desk photo, then three numbers track satisfaction, Net Promoter Score and survey response rate against last month. A bar chart ranks each touchpoint from staff to Wi-Fi, and the biggest issues are listed with the fix and a due date.
Guest Satisfaction Scorecard One-Pager Template
A monthly hotel guest satisfaction scorecard: satisfaction and Net Promoter Score, scores by touchpoint, and the top issues with fixes and due dates.
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What’s on it
- Short summaryThe Month
- Photo
- Headline numbersThe Numbers
- Ranked bar chartScore by Touchpoint, out of 10
- TableTop Issues and Fixes
- Closing line
Edit every word, chart and color
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