Guest Experience Report One-Pager

Share guest scores, comments and what to fix. Hotel teams use it every quarter.

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What’s on It

Sample One-Pager. Company and figures are made up.

Guest Experience Review

Ravelin Hotels · nine properties · quarter to 30 September

What Guests Scored Us On

Cleanliness

Front desk

Breakfast

Wi-fi

In Their Own Words

Room was spotless and check-in took two minutes. Then the wi-fi dropped on every call I joined.

Business guest, two nights Ravelin Quay

Breakfast stopped at nine. We had two children who were asleep by eight and awake at half past six.

Family stay, four nights Ravelin Parkside

Three Rules We Are Holding Ourselves To

Answer it the same day

Our own figures say a complaint left overnight costs about four times what the same complaint costs before the guest checks out.

Whoever hears it, fixes it

Front desk can settle anything up to $150 without finding a manager first. Nobody waits for permission to make it right.

The property reads its own reviews

Scores go to the general manager who owns the number. Head office sees them second, not first.

Against What We Promised the Board

Complaints closed the same day71% / 85%

Overall guest score81% / 88%

Reviews answered inside 48 hours92% / 90%

Properties on the new wi-fi33% / 100%

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