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About this Customer Support Summary Report one pager template
A customer support summary report shows a support leader's month at a glance. This sample is for a home internet provider: tickets, first reply time, issues fixed on first contact and customer satisfaction against last month, why customers got in touch, the weekly trend by phone, chat and email, the top issues with owners and status, and three changes for next month. Support managers send it to operations and leadership to show where tickets come from and what will bring them down.
Customer Support Summary Report One-Pager Template
An internet provider's month of customer support: tickets, reply time, first-contact fixes and satisfaction against last month, why customers got in touch, the weekly trend, top issues and next steps.
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What’s on it
- Trend chartSeptember Against August
- Donut chart of the mixWhy Customers Got in Touch (%)
- Trend linesTickets a Week, by Channel
- TableTop Issues This Month
- Numbered stepsNext Month
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