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About this Resource Plan: Call Centre Seasonal Staffing one pager template
A busy season in a call centre: calls forecast and agents at peak, agents needed by hour and day, the hiring and training dates and the steps if calls run over. The sheet opens on "Resource Plan: Tax Season Call Centre", then agents needed by hour, peak week of april 5, hiring and training, if calls run over and workforce team. Swap in your own figures, names and dates, set your colours, then download it as a PDF or share it as a link. Every word, number and colour is editable.
Resource Plan: Call Centre Seasonal Staffing One-Pager Template
A busy season in a call centre: calls forecast and agents at peak, agents needed by hour and day, the hiring and training dates and the steps if calls run over.
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- Change every word, number and color
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What’s on it
- Headline numbers
- Heat mapAgents Needed by Hour, Peak Week of April 5
- TimelineHiring and Training
- TimelineIf Calls Run Over
- Contact detailsWorkforce Team
Edit every word, chart and color
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