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People & operations

Org Change Announcement One-Pager

What changes in the team structure, when, and what it means for you.

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What’s on It

  • The one thing to act onWhat Changes
  • Headline numbersIn Numbers
  • Structure chartThe New Structure
  • TimelineWhen
  • Questions and answersYour Questions
  • Key pointsWhat Stays the Same

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A New Shape for Operations
From the COO · 6 October
What Changes
From 1 November, Operations becomes three teams with one leader each, so each customer has one team that owns their whole journey.
In Numbers
Teams
3
People
32
New teams
2
Roles cut
0
The New Structure
Rae Lin, COO
Mia Cole, Onboarding (new)
Set-up, 6 people · Training, 4 people
Jon Park, Delivery
Logistics, 9 people · Billing, 5 people
Ana Ruiz, Customer care (new)
Help desk, 8 people
When
6 Oct
This announcement
13 to 24 Oct
One-to-ones
With every team member
1 Nov
New teams start
1 Dec
Review
What's working, what isn't
Your Questions
QDoes my job change?
Your role stays the same. Some people get a new manager, who will talk to you this week.
QIs anyone leaving?
No. No roles are cut in this change.
What Stays the Same
Your pay and your work hours
Your location
Every open project keeps its owner

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