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Hospital Department Review One-Pager

Show patient flow, waits and what to change. Hospital managers use it in performance reviews.

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What’s on It

  • Headline numbersThe Quarter in Four Numbers
  • Funnel chartWhere Patients Wait
  • Do and don't listWhat Moved the Number
  • Process flowThe Three Changes for Q3

Sample One-Pager. Company and figures are made up.

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Emergency Department Flow
St Aldate's Hospital · Q2 performance review
The Quarter in Four Numbers
Seen within 4 hours
78%
+6 pts
vs 72% Q1
Door to clinician
34 min
-11 min
vs 45 min Q1
Left without being seen
3.1%
-1.2 pts
vs 4.3% Q1
Ambulance handover
22 min
-8 min
vs 30 min Q1
Where Patients Wait
Arrivals
14,200 patients
Triaged in 15 min
11,900 patients
Seen in 60 min
8,400 patients
Decision in 3 hrs
6,100 patients
Bed within 4 hrs
4,700 patients
What Moved the Number
Do
Senior clinician at triage from 10am
Discharge lounge opened before noon
Ward rounds finished by 11am
Don't
Holding ambulances for a named bed
Booking scans after 8pm on weekends
Starting handover at shift change
The Three Changes for Q3
1
Front-load staffing
Two extra clinicians on the 10am to 8pm peak.
2
Protect the beds
Ten ring-fenced admission beds held until 6pm.
3
Measure daily
Breach board reviewed at the 9am huddle, not monthly.
Every hour of improvement this quarter came from the first 60 minutes of a patient's stay. Q3 spends its effort in the same place.

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