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What’s on It

  • Side-by-side comparisonBefore and After
  • Decision recordDecision
  • Ranked bar chartContingency After the Change ($k)
  • TableWhat It Touches
  • The one thing to act onIf We Say No

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Change Request CR-14: Add SSO
Raised by IT security · 1 October
Before and After
Today
Separate passwords
9% of tickets are resets
With SSO
One company login
Resets drop to near zero
Decision
Approved, inside contingency
Uses $38k of the $60k contingency. Launch moves 2 weeks.
Defer to phase 2
Keeps date, keeps resets
Add now
Two weeks, $38k
Owner: SponsorDecided 6 Oct
Contingency After the Change ($k)
Contingency today
$60K
SSO work
$38K
Left after
$22K
What It Touches
AreaEffectSizeOwner
LoginNew SSO screenMediumIT
SupportFewer reset ticketsSmallOps
Launch dateMoves 2 weeksMediumPMO
If We Say No
The audit finding stays open into Q1, and 9% of tickets stay password resets.

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