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Finance & risk

Insurance Claims Report One-Pager

Track claims volume, cost and speed. Insurance teams use it for half-year reviews.

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What’s on It

  • Trend chartThe Half in Four Measures
  • Line chart over timeClaim Cost per Policy
  • Two-by-two matrixWhere the Fraud Sits
  • Numbered stepsThree Fixes for the Second Half

Sample One-Pager. Company and figures are made up.

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Motor Claims Performance
Personal lines · H1 · 61,400 claims handled
The Half in Four Measures
Loss ratio
68.4%
-2.1 pts
vs 70.5% H2
Average claim cost
$4,120
+$310
vs $3,810
Days to settle
22
-6
vs 28 days
Complaints upheld
1.9%
-0.8 pts
vs 2.7%
Claim Cost per Policy
0125250375500224191JanFebMarAprMayJun
20262025
Where the Fraud Sits
High value, high volume
Staged rear-end collisions
Credit hire chains
High value, low volume
Late-notified injury
Ghost broker policies
Low value, high volume
Inflated windscreen claims
Exaggerated storage fees
Low value, low volume
Duplicate personal effects
Minor mileage misstatement
Three Fixes for the Second Half
01
Triage at first notification
Nine of every ten claims are straightforward. Settling those in 48 hours frees the team for the tenth, which is where the cost is.
02
Cap credit hire at source
Credit hire is 6% of claims and 19% of cost. A direct replacement offer at first contact removes most of it.
03
Score the whole book, not the flags
Fraud referrals currently come from handler suspicion. Scoring every claim on notification catches the quiet ones.
Loss ratio improved while average claim cost rose, which means the gain came from pricing, not from claims handling. The second half has to come from cost.

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